David Taylor, Lakeside

David Taylor, Lakeside

Closing the digital divide: employee experience impact in the hybrid working world

Optimierte Zusammenarbeit von IT und Business durch BizOps-Dashboards

Technology represents 30% of an employee’s experience at work according to Forrester. Yet most companies lack the ability to monitor and manage digital experience, resulting in IT blind spots where employees suffer decreased productivity and engagement due to poorly performing technology, now exaggerated with a move towards more working from home. Companies that invest in digital EX experience 59% less staff turnover and an additional 270 annual working hours per employee. In this session we’ll show how Lakeside’s Digital Experience Cloud helps drive optimization of digital productivity and reduced delivery costs.

Über den Referenten

David has spent the past 20 years working in the end user computing space and has seen the best and worst of end user experience. Prior to joining Lakeside Software, where he helps customers and partners measure and manage user experience impact, he ran the consulting division of Citrix helping customers enable the ultimate digital user experience.