UKCloud's Journey to AIOps/BizOps
Karsten Smet, UKCloud Director, will share how UKCloud have embraced AIOps and BizOps to improve their award-winning Customer Experience.
Hear about how UKCloud have refined ITOps performance moving away from the traditional legacy tools & silos, the business impact this has achieved so far & some key learnings.
Über die Referenten
With over 20 years’ experience in IT Operations, Service Management and Customer Experience Karsten has built, developed and strengthened organisations focus on their customers.
He has designed and developed robust operating models for International Standards, such as PCI, across leading tech organisations including Microsoft and Rackspace. He has a clear vision for sustainability, and is driven by a desire to deliver continuous improvement through the implementation of key processes, based upon traditional practices such as ITIL mixed with new technologies and best practices that better align IT services with the needs of a business.
Over the years he has gained a number accolades including making the Miller Heiman top 20 Customer Service Leaders list. He has steered UKCloud into winning its first ever Customer Excellence Award in recognition of the forward thinking approach to customer support and IT operations.