Meet today´s customer obligations with amasol SMR CM - A standalone Contract Management Solution as light weight entry point into automated SLA Management
Even in today´s digital world, contracts rely typically on paper/PDF and in most cases do not contain precise, structured language when it comes to the definition of Service Level Obligations. Therefore, new customers/contracts are often handled as unique projects over their lifecycle – in setup and operations, and there especially for measurement and reporting.
This workshop will present a light-weight solution to allow a kick start into automated SLA Management. Key feature is a centralized, standardized and audited repository of a company’s service offering. This trusted repository will enable capturing the customer’s obligations in a uniform way and thus provide an anchor point to tie on both measurement as well as reporting solutions.
Über den Referenten
Dr. Joachim Brenneisen works for amasol as a Principal Consultant in Technology Business Management. Joachim has more than 30 years experience in High-Tech and IT industry, the last 16 years dedicated to Service Level Management. He was involved in defining and delivering automated Service Level Management solutions for more than 50 global customers, always with the focus to create real business value for the customers.